Terms of service
Terms & Conditions
This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) or through our electrical design service Van Junkies (our service) to you.
These Terms will apply to any contract formed between us in accordance with clause 4.4 for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. Please click on the button marked “Submit payment & process order” on the “Secure checkout – Review order” page if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference. We may amend these Terms from time to time as set out in clause 5. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms, and any Contract between us, are only in the English language.
- Information about us
1.1 We operate the website www.vanjunkies.co.uk. We are Van Junkies Ltd, Registered in England & Wales at Unit A70a The Sanderson Centre, Lees Lane, Gosport, PO123UL.
1.2 To contact us for any reason please see our Contact us page, or you can reach us via email at sales@vanjunkies.co.uk.
- Our products
2.1. The images of the Products on our site or Service are for illustrative purposes only and the Products may therefore vary slightly from those images.
2.2. All Products shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will consult with you as to whether you would like a refund or to wait for the item to come back in stock.
- Qualified Personnel Only
3.1 All services, products, or information offered on this Website or by other means of communication may involve the installation, assembly, or handling of potentially complex and hazardous equipment. By using this Website and purchasing from Van Junkies Ltd, you acknowledge and agree that any installation, assembly, or handling of such equipment should only be performed by qualified personnel with the appropriate skills, knowledge, training, and certifications to ensure safety and compliance with relevant laws and regulations.
3.1.1 You, as the user of this Website, acknowledge and assume full responsibility for ensuring that all installations, assemblies, or handling of equipment obtained through this Website are carried out by qualified personnel. You agree to indemnify and hold harmless the Company, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, costs, and expenses, including legal fees, arising from or related to any installation, assembly, or handling of equipment and materials that were not conducted by qualified personnel as required under this waiver.
3.1.2 Van Junkies Ltd expressly disclaims any liability for any damages or losses resulting from unauthorised access or use of this Website, including any installation or handling of equipment and materials by unqualified individuals.
- How we use your personal information
4.1. We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
4.2. Save as may be varied by our Privacy Policy, we will in any case use the personal information you provide to us to:
4.2.1. supply you with the Products you have ordered from us;
4.2.2. process your payment for such Products; and
4.3. You agree that we may pass your personal information to any Company we work with to fulfil your order.
- How the contract is formed between you and us
5.1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
5.2. After you place an order, you will receive an email from us acknowledging that we have received your order.
5.3. We will confirm our acceptance of your order to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
5.4. If we are unable to supply you with a Product you have ordered, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount of the order price as soon as possible.
- Our right to vary these terms
6.1. We may revise these Terms from time to time in the following circumstances:
6.1.1. changes in how we accept payment from you;
6.1.2. changes in relevant laws and regulatory requirements; or
6.1.3. as we consider to be necessary in light of current trading and/or the general business environment, whether locally, nationally or internationally. 5.2. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
- Cancellation and returns
7.1. You have the right to cancel an order during the period set out below in clause 6.2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the order and receive a refund. If you cancel your order, we will try to stop it before the Product is dispatched to you but please be aware that this may not always be possible. Where we are unable to stop your Product from being dispatched please return it to us when you receive it, at which point we will process your refund in accordance with these Terms. If you are a consumer, advice about your legal right to cancel is available from your local Citizens’ Advice Bureau or Trading Standards office.
7.2. Your right to cancel an order expires 30 days from the day after the day you receive: the Product (if your order is for a single item); or the last Product (if your order is for multiple items). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
7.3. To cancel an order, please let us know by email at sales@vanjunkies.co.uk or via our Contact Us page. You may wish to keep a copy of your cancellation notification for your own records. If you have received the Products, please then promptly return the Products to us (if you have not done so already) not later than 30 days after the day on which you let us know that you wish to cancel the order. The deadline is met if you send back the products before the period of 30 days has expired. Unless the Product is faulty or not as described (in this case, see clause 11) you will be responsible for the direct cost of returning the Product to us. We will refund the price you paid for the Products in accordance with clause 6.5.
7.4. If you cancel your order we will:
7.5. refund you the price you paid for the Products, less any postage costs. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling of them other than what is necessary to establish the nature, characteristics and functioning of the Products. Any charges for the direct cost of returning the Product to us (e.g. where you have elected to ‘return to sender’), unless the Product is faulty or not as described, we will deduct such direct cost from the refund you would otherwise have been entitled to; and 6.5.2. process the refund due to you as soon as possible and, in any case, within 14 days of: (i) if you have received the Product, the day your Product is returned to us or, if earlier, the day you supply evidence of having sent the Products back; or (ii) if you have not received the Product, the day on which you gave us notice of cancellation.
7.6. We will refund you on the credit card or debit card used by you to pay.
- Delivery
8.1. Please note that timescales for delivery and delivery charges will vary depending on the availability of the Products you have ordered and your address.
8.2. We will use reasonable endeavours to fulfil your order by the estimated delivery date set out in the Dispatch Confirmation which will be within 14 days after the date of the Dispatch Confirmation unless the Products are pre-order Products, in which case we will agree the relevant date with you. If we are unable to meet the estimated delivery date (where there is an Event Outside Our Control for example) we will contact you with a revised estimated delivery date.
8.3. Delivery will be completed when we deliver the Products to the address you gave us. Van Junkies shall not be liable for delays or other disadvantages to the Customer, which result from an incorrect address being supplied at the time of order.
8.4. If no-one is available at your address to take delivery, we will either leave you a note that the Products are being held securely by our carrier, in which case, please contact our carrier in the manner provided on the undelivered note to rearrange delivery, or the Products may be left by our carrier with a neighbour or elsewhere in a discreet and secure place which will be notified to you at the time of delivery.
8.5. If we are not able to deliver the whole of your order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this. However, if you ask us to deliver your order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
8.6. The Products will be your responsibility from the completion of delivery.
8.7. You will own the Products only once we have received payment in full, including all applicable delivery charges for the full order made by you.
- Price of products and delivery charges
9.1. The prices of the Products will change on our site and proposals from time to time subject to cost increases. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the site. However if we discover an error in the price of Product(s) you ordered, please see clause 9.4 for what happens in this event.
9.2. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation. 9.3. The price of a Product does not include VAT as we are not a VAT registered company.
9.3. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
- Damaged or defective products
10.1. We are under a legal duty to supply Products that are in conformity with this Contract. If the Products delivered to you are not as described, fit for purpose or of satisfactory quality at the time of delivery your legal rights include an entitlement to the following:
– Within 14 days of delivery: you can get a refund.
– After 14 days: you may be entitled to a repair or replacement or, if that doesn’t work, a proportion of your money back.
10.2. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
- Our liability if you are a consumer
11.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
11,2. Unless otherwise expressly agreed by us, we only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987.
- Events outside our control
12.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.
12.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.If an Event Outside Our Control takes place that affects the performance of our obligations: we will contact you as soon as reasonably possible to notify you; and our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
- Communications between us
13.1. When we refer, in these Terms, to “in writing”, this will include email.
13.2. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by email. We will confirm receipt of this by contacting you by email. If you are a consumer and exercising your right to cancel under clause 6, please see that clause for how to tell us this.
13.3. If we have to contact you or give you notice in writing, we will do so by email.
- Other important terms
14.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
14.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However, if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty to the recipient of the gift without needing to ask our consent.
14.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty, but we and you will not need their consent to cancel or make any changes to these Terms.
14.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
14.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
14.6. These Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England will have non-exclusive jurisdiction to resolve any dispute between us. For the avoidance of doubt, the United Nations Convention on the International Sale of Goods 1980 (Vienna Convention) shall not apply.
Questions about the Terms of Service should be sent to us at Sales@vanjunkies.co.uk.